Support
Help with Grounds & Gear, and how to reach us.
Email support: support@groundsandgearledger.com
Please include your phone model and the app version (Profile photo > App settings > About).
Common questions
Where is my data stored?
On your phone. Grounds & Gear doesn't upload your homes, vehicles, records, photos or documents to us. Your phone's own iCloud or Google backup includes them if you have that turned on.
How do I back up or move to a new phone?
Tap your profile photo > App settings > Database & Backup > Export JSON backup, and save the file somewhere safe (Files, iCloud Drive, Google Drive or email). On the new phone, open the same screen and choose Restore from JSON. A full iCloud or Google phone restore also brings the app's data across.
I lost my phone. Can you recover my records?
We can't, because we never had a copy. Restore from your phone's iCloud or Google backup, or from a JSON backup you exported.
Reminders aren't showing up.
Check that notifications are allowed for Grounds & Gear in your phone's Settings, and that reminders are switched on in the app. Reminders are scheduled on your phone, so they still arrive without an internet connection.
How do I export a report or spreadsheet?
Tap your profile photo > Reports for PDF and CSV reports, or App settings > Database & Backup > Generate CSV for raw tables.
How do I cancel a subscription or get a refund?
Subscriptions are billed by Apple or Google. On iPhone: Settings > your name > Subscriptions. On Android: Google Play > Payments & subscriptions > Subscriptions. Refunds go through Apple (reportaproblem.apple.com) or Google Play under their policies. Your records stay on your phone if a subscription ends.
How do I delete my data?
See Delete your data.
Policies
Privacy Policy · Terms of Use · Delete your data
Grounds & Gear is published by Directive LLC.